Termination of the Contract

Order cancellation

Shall the Buyer decide to cancel the order of products via a statement of cancellation of the order prior to the delivery, but already commenced shipment procedure with the shipment partner, refund of the product price only shall be granted within seven (7) business days (in the Republic of Croatia). The order cancellation statement shall be sent by e-mail to hello@paranema.com. In case the order is cancelled prior to the point of contacting of the shipment partner by the Seller, the Buyer shall be entitled to a refund of the total amount (for the product and the shipment expenses).

Unilateral termination of the Contract

In accordance with the Law on Consumer Protection, in case of concluding a contract outside business premises or a contract concluded at a distance, i.e. via the internet, the Buyer is authorized to terminate the Contract unilaterally, without stating a reason, within 14 days from the date of delivery.

The Buyer shall use a standard information form for unilateral termination of the Contract, which the Buyer can use to consume his right to unilateral termination. Also, in addition to the above method, the Buyer may unilaterally terminate the Contract by an unequivocal statement sent by mail to Seller’s address or via e-mail to hello@paranema.com. In addition to the respective statement by which the Buyer expresses his will to terminate the Contract, it is necessary to provide personal data (name and surname, address, telephone number and/or e-mail address) and order information deemed important.

The deadline for unilateral termination is 14 days from the day when the ordered product was handed over to the Buyer or a third party designated by the Buyer that is not the carrier. In case the Buyer has ordered several products to be delivered separately in one order, the deadline starts from the day when the last product from the said order is handed over to the Buyer (or to a third party designated by the Buyer that is not the carrier.

The Seller undertakes to refund the amount paid for the ordered product, for which the Buyer requested unilateral termination of the Contract, without delay, and no later than 14 days from the date of receipt of the product in question by the Seller. The refund shall be made in the same way as Buyer’s payment mode. When refunding money to cards, the process itself can take a few days longer until the amount is visible on Buyer’s card.

The Buyer must return the goods without delay, and no later than 14 calendar days of the day of reporting of the unilateral termination of the Contract including that day. Pursuant to the Consumer Protection Act, the Buyer is obliged to bear the costs of returning the goods in case of exercising his right to unilateral termination of the Contract.

Implementation of unilateral termination of the Contract and refund by the Seller shall be possible under the following conditions: that the product is not used, that it is returned to the Seller in the original packaging, with the declaration and accompanying invoice and documentation as sent to the Buyer, in the same condition as the Buyer received the product and with all original tags on it. The Buyer shall be deemed responsible for any impairment of the goods resulting from handling of the goods, other than the ones necessary to determine the nature, characteristics and functionality of the goods (opening of the package and reasonable inspection of the product).

Return of purchased products

As stated in the section “Unilateral termination of the Contract”, the Buyer is obliged to return the product to the Seller, in all cases regardless of the grounds for the return, in the condition identical to the one the product was delivered in, in the original packaging, with all tags, documentation and the invoice for the product respectively products, as the case may be.

Shall the Buyer fail to meet any of the above conditions (e.g. returns a product that is not defective, or without major damage, fails to enclose the appropriate documentation, returns it without tags or in a altered state, or does not deliver it within 14 days of the day of Contract termination), it shall be considered that the Buyer has not fulfilled the return criteria and that Seller shall not be obliged to make a refund or replace the product respectively the products, as the case may be. By purchasing a product from our online shop at the Website, the Buyer explicitly agrees with all criteria and terms concerning product delivery and refund, as stated above.

The Buyer is obliged to return the goods without delay, and no later than 14 days of the date of notification of the Seller on the decision to terminate the Contract. It shall be deemed that the Buyer has fulfilled his obligation on time, if the product/s are handed over to the Seller before expiration of the deadlines as stated above. The Seller shall not be obliged to refund the paid funds or replace the product prior to receipt of the purchased product/s.

The product must be returned by sending it by registered mail to the Seller’s address: TreSeiNove d.o.o., Frlići 50f , 51211 Bregi. Croatia.